Complaint
Complaint details
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Description
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Your involvement *
I am the complainant
I represent someone else
Complainant to remain anonymous
In order to submit a complaint via the online form, you are required to provide the Council with your name and contact details. There is an option to remain anonymous however we will require enough information to assess the complaint and determine whether it is reasonable to continue to investigate the matter. Any anonymous complainants will not receive a response.
Reference
Please provide details of your complaint below *
Details of action taken to resolve the issue *
Problem
Please select
General poor communication
Lack of contact
Lack of information
Lack of response to enquiries
Refusal to respond to enquiries
Application of a Council policy
Application of eligbility and/or assessment criteria
Cancellation/loss/withdrawal of service
Delay in doing something
Discrimination cause
Environmental cause
Failure to do something
Handling
Health and safety cause
Inappropriate action or service
Incorrect information provided
Lack of choice cause
Missed appointment
Non-enforcement
Payments or disputed charges cause
Policies not adheared to
Privacy and confidentiality cause
Refusal to do something
Service quality
Staff attitude/conduct
Staff lack of knowledge/poor advice
Service request
Was compensation offered? *
Was compensation offered?
Yes
No
What would you like us to do to resolve the issue?
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